Hapbee Help Center logo
Hapbee Help Center logo

All articles

What is my Hapbee Wearable warranty?Updated 2 years ago

Hapbee warrants that your Hapbee Wearable is free of defects in materials or workmanship for one (1) year from the date of your first use of the Hapbee, as described above (the "Warranty Period" and the "Limited Warranty"). If your Hapbee becomes defective during the Warranty Period, Hapbee Technologies will replace your Hapbee Wearable at no additional cost, subject to the conditions listed below. If you violate this Limited Warranty, Hapbee Technologies will not repair or replace your Hapbee Wearable. This Limited Warranty cannot be transferred. Any Limited Warranty replacement Hapbee Wearable is warranted for the remainder of the Warranty Period for thirty (30) days after you receive your replacement Hapbee Wearable, or for the length of time required by applicable law, whichever is greater.

You must meet the following requirements to be eligible for the Limited Warranty:

- Be the Hapbee Wearable's original owner, which means that the Hapbee Wearable being replaced was originally paired with the Account associated with that Hapbee Wearable.

- Maintain an active membership with no outstanding balances or unpaid fees;

- Have a valid Payment Method on file in the event that a $50 restocking fee ("Restocking Fee") is assessed (as Hapbee is currently unable to process Payment Methods over the phone)


This Limited Warranty excludes:

– Lost Hapbee Wearable

- Any unauthorized product modification

- Cosmetic destruction

- Damage or failure caused by misuse or malfunction, normal wear and tear, improper or negligent use, improper or abnormal use, or any use contrary to Hapbee Technologies instructions.

- Accidental damage or failure, acts of God, unauthorized commercial use, abuse, neglect, theft, unusual atmospheric conditions

- Unauthorized repair or use of parts not originally intended for or compatible with the Hapbee Wearable

- Any change to the factory model name or serial number

This Limited Warranty provides the purchaser with specific legal rights; however, you may also have other rights that vary by state and may result in the termination of this Limited Warranty.



You must contact Hapbee at [email protected] to request a warranty replacement, after which Hapbee Technologies will send you a replacement Hapbee Wearable as well as a return shipping label for the defective Hapbee Wearable.


If the defective Hapbee Wearable is not returned within thirty (30) days of receiving the return shipping label, Hapbee Technologies reserves the right to charge you the Restocking Fee for the unreturned Hapbee Wearable. If you do not return the Hapbee Wearable in the manner described above, Hapbee Technologies reserves the right to charge you the Restocking Fee.

Was this article helpful?