My Hapbee won’t connect. What do I do?Updated 2 years ago

When you’re pairing your device is the status light solid or blinking?

If the status light is solid, a simple reset will likely do the trick.

To reset your device follow these steps:

• Confirm your Hapbee is off (no lights are on)
• Hold the Power Button down for 15 seconds. The logo light will turn on and off once, and device will vibrate a single pulse
• Wait 15 seconds and Power On again (press Power button once), The Status light should now be blinking green

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If the status light is flashing. It may be an issue with the way your phone is trying to connect to the Hapbee:

• Make sure you are connecting your device through the ‘Devices’ tab in the Hapbee app or the ‘Connect Device’ banner in the Hapbee app
• The Hapbee will not connect through your phone’s system settings (where you might find connection info for a car or wireless speaker connection)