How to initiate a returnUpdated a year ago
To initiate a return please visit the Hapbee returns tab on our help section at https://help.hapbee.com. Once you have logged in please select the order you wish to return with all the information requested.
Once this information is received, we will email you a Prepaid Return Label. Return Shipping is Free from within the continental United States. For international orders, the return label cost is $20 to cover the costs of international shipping. This amount will be deducted from your credit card refund. Any shipping costs paid for express or international orders are not refundable. We cannot accept postage-due or collect packages and cannot refund return shipping costs other than the Prepaid Return Label.
The Hapbee Sleep Pad you are returning will need to be repackaged in its original box with the accessories included and put in another outer shipping box. Once the Sleep Pad is packaged, you will then need to print the return label and tape or apply to the outside of the box. Once this process is complete, you can drop the box off at your nearest shipping location. There will be no payment required at the shipping location as the label will be prepaid. We ask that you complete this process within 7 days of receiving the return label.
Your refund will be processed when your Hapbee Sleep Pad is received. Any items that are damaged when we receive them are not eligible for a refund. Please note that it may take us up to 14 business days to complete and post the refund after we receive the parcel. Your credit card company and the bank may take between 3 to 5 additional days depending on their processing times.
In the rare case that someone chooses to return their Hapbee Sleep Pad with the specific aim of upgrading them and replacing them with newer ones shortly thereafter, we maintain the right not to honor the refunds. Our policy is solely intended to allow our members a reasonable window to discover all the benefits of Hapbee without risk. Generous offers will be coming your way for upgrades.