Device Setup & Technical Information

Setting Up Your Hapbee Neckband

How do I set up the Neckband?

1. Charge it fully (about 3 hours)

2. Turn it on

3. Open the app

4. Follow the Bluetooth pairing steps

5. Pick your signal and press play

How do I know if my device is playing?

For the Neckband, the Hapbee logo light will "breathe" (slowly fade in and out) while it's active. You can also check the app to see what signal is running. Prefer it dark? You can dim or turn off the light in the App Settings.

Setting Up Your Hapbee Sleep Pad

How do I set up the Sleep Pad?

1. Plug it in

2. Pair it through the app

3. Choose a sleep signal (Deep Sleep and Bedtime are great starters)

4. Set your timer

5. Press play

6. Place it under your pillow

Technical Specifications & Maintenance

How do I update firmware?

If there's an update, the app will let you know. Just make sure your device is connected and charged, and follow the prompts.

Battery Life

Neckband: Up to 18 hours (even longer with the light turned off via the app) Sleep Pad: Up to 5 nights on a full charge

Can I use Hapbee while charging?

Yes! Feel free to play signals while plugged in.

Troubleshooting

My device won't pair—what now?

1. Make sure your Bluetooth is on

2. Ensure the device is charged

3. Keep it near your phone

4. If it still won't connect, restart both your phone and the Hapbee app

5. Contact us at help@hapbee.com if issues persist

I'm having trouble creating my account

Try checking for typos in your email address and password. If you're still stuck, shoot us a message at help@hapbee.com.

I can't log in

Click "Forgot Password" on the login screen to reset your password. Still stuck? We're here to help at help@hapbee.com.