---
title: "Return Policy"
description: "100 Day Money Back Guarantee & Return Procedure"
url: https://help.hapbee.com/en/articles/26-return-policy
collection: "Product"
updated: 2026-10-29
language: en
---

# Return Policy

100 Day Money Back Guarantee & Return Procedure

# **Hapbee Return Policy**

At Hapbee, we want you to feel confident in your purchase. If you are not fully satisfied with your device, we offer a simple and transparent return process.

### **100-Day Money-Back Guarantee**

-   You may return your Hapbee device within **100 days of purchase** for a full refund of the device price.
    
-   No questions asked – we want you to experience Hapbee risk-free.
    

### **How to Start a Return**

1.  Email our support team at **help@hapbee.com** within 100 days of your purchase.
    
2.  We will provide you with a **prepaid return shipping label** (the cost of return shipping will be deducted from your refund).
    
3.  Pack your Hapbee device in its **original packaging** with all included components.
    
4.  Mail it back within **14 days** of receiving your return label.
    

### **Refund Processing**

-   Refunds will be issued to your **original payment method** once the returned device is received and inspected.
    
-   Devices must not be physically damaged beyond normal wear and tear.
    
-   Refunds typically appear within **2–5 business days** after processing.
    

### **Gift Returns**

-   If you received Hapbee as a gift, you may still return it.
    
-   Refunds will be issued to the **original purchaser’s payment method**.
    
-   The 100-day window begins from the **original purchase date**, not the gift date.
    

### **Subscription & Membership Fees**

-   The money-back guarantee applies only to the physical Hapbee device.
    
-   Subscription or membership fees are **not refundable** once the free trial has ended.
    
-   You may cancel your subscription at any time to avoid future charges