At Hapbee, we want you to feel confident in your purchase. If you are not fully satisfied with your device, we offer a simple and transparent return process.
You may return your Hapbee device within 100 days of purchase for a full refund of the device price.
No questions asked – we want you to experience Hapbee risk-free.
Email our support team at help@hapbee.com within 100 days of your purchase.
We will provide you with a prepaid return shipping label (the cost of return shipping will be deducted from your refund).
Pack your Hapbee device in its original packaging with all included components.
Mail it back within 14 days of receiving your return label.
Refunds will be issued to your original payment method once the returned device is received and inspected.
Devices must not be physically damaged beyond normal wear and tear.
Refunds typically appear within 2–5 business days after processing.
If you received Hapbee as a gift, you may still return it.
Refunds will be issued to the original purchaser’s payment method.
The 100-day window begins from the original purchase date, not the gift date.
The money-back guarantee applies only to the physical Hapbee device.
Subscription or membership fees are not refundable once the free trial has ended.
You may cancel your subscription at any time to avoid future charges
