Continue the trouble shooting steps from 1 to 4
1. Refresh Subscription Status
Already purchased? To sync your subscription:
Tap the refresh button on the banner (version >3.5.0)
or pull down on the screen
2. Check Your Login Email, try logging out, then back in with your purchase email.
Make sure you’re logged into the app using the same email you used to purchase your subscription. If you’re using a different email, the app may show your account as “unsubscribed.”
You can check your current logged in email and subscription status on the profile page.
3. Reinstall the App
Uninstall the app completely
Reinstall the latest version (3.5.0)
Make sure the old version is fully removed before reinstalling. Once logged in, your Profile section should no longer say “unsubscribed.”
4. Still Having Issues?
Reach out to us anytime through the Hapbee Assistant in the app — we’re always happy to help.
