---
title: "My Hapbee won’t connect. What do I do?"
description: "My Hapbee won’t connect. What do I do?"
url: https://help.hapbee.com/en/articles/21-my-hapbee-won-t-connect-what-do-i-do
collection: "Technical Support"
updated: 2026-09-29
language: en
---

# My Hapbee won’t connect. What do I do?

My Hapbee won’t connect. What do I do?

When you’re pairing your device is the status light **solid** or **blinking**?

**If the status light is solid**, a simple reset will likely do the trick.

To reset your device follow these steps:

-   Confirm your Hapbee is off (no lights are on)
    
-   Hold the Power Button down for 15 seconds. The logo light will turn on and off once, and device will vibrate a single pulse
    
-   Wait 15 seconds and Power On again (press Power button once), The Status light should now be blinking green
    

**If the status light is flashing.** It may be an issue with the way your phone is trying to connect to the Hapbee:

-   Make sure you are connecting your device through the ‘Devices’ tab in the Hapbee app or the ‘Connect Device’ banner in the Hapbee app
    
-   The Hapbee will not connect through your phone’s system settings (where you might find connection info for a car or wireless speaker connection)