---
title: "Shipping Information"
description: "Shipping Information"
url: https://help.hapbee.com/en/articles/10-shipping-information
collection: "Frequently Asked Questions"
updated: 2026-08-02
language: en
---

# Shipping Information

Shipping Information

### How long does shipping take?

We usually ship within 1–3 business days. You'll get a tracking number once your order is out the door.

### Do you ship internationally?

Yes, we do! Please note that local VAT/duties/taxes may apply depending on your country.

## Return Policy

### What's your return policy?

You've got **100 days** to try Hapbee. If it's not working for you, send it back. Full refund, no questions asked.

This generous return window allows you to:

-   Try different blends and routines
    
-   Experience Hapbee across various situations
    
-   Determine if it fits your lifestyle
    
-   Make a fully informed decision
    

## Customer Support

### Contact Information

-   **Email**: [help@hapbee.com](mailto:help@hapbee.com)
    
-   **Help Center**: [help.hapbee.com](http://help.hapbee.com)
    

### What we can help with:

-   Device setup and pairing issues
    
-   App navigation and troubleshooting
    
-   Account creation and login problems
    
-   Membership and billing questions
    
-   Product recommendations
    
-   Technical support
    

### Response Time

Our support team typically responds within 24-48 hours. For urgent technical issues, we prioritize faster response times.

## Order Process

### Typical Order Flow

1.  **Order Placement**: Online through our website
    
2.  **Processing**: 1-3 business days
    
3.  **Shipping**: Tracking provided
    
4.  **Delivery**: Varies by location
    
5.  **Setup**: Follow in-app pairing instructions
    
6.  **Support**: We're here to help throughout your journey
    

### International Considerations

-   Shipping times vary by region
    
-   Additional fees may apply (VAT/Duties/Taxes/Brokerage)
    
-   All products work globally
    
-   Support available worldwide