What is Hapbee and how does it work?
Hapbee is a wearable wellness device (available as a Neckband or Sleep Pad) that uses patented ultra-low frequency technology to mimic the effects of natural compounds like melatonin, caffeine, and CBD – all without any drugs or supplements . It emits low-energy electromagnetic signals (“Blends” or “Signals”) that your body interprets similarly to those compounds, helping you boost energy, improve focus, or relax into sleep at the press of a button . In simple terms, you wear Hapbee and choose a feeling (calm, alert, sleepy, etc.), and the device’s signals help you achieve that state naturally.
How do I use the Hapbee device?
Using Hapbee is easy. Simply wear the Hapbee device (the Neckband fits comfortably around your neck, or place the Sleep Pad on your pillow/mattress) and open the Hapbee mobile app on your iOS or Android smartphone . From the app, you can select a “Signal” (also called a Blend) for the mood or effect you want – for example, a Focus signal for concentration or a Relax signal for unwinding. Choose how long you want the session to run, and Hapbee will gently emit the signal for that duration . You don’t need to ingest anything; just sit back and let the Hapbee signal work. (Tip: Make sure your device is charged and Bluetooth-connected to the app. The app will guide you through pairing on first use.)
Is Hapbee safe to use?
Yes – Hapbee is designed to be very safe. It uses ultra-low-frequency electromagnetic waves, far weaker than those from a typical cell phone . All Hapbee digital Blends undergo rigorous safety and efficacy testing before being released . There are no chemicals or drugs involved, just low-energy signals, and users generally report no negative side effects. Essentially, Hapbee’s technology leverages natural magnetic fields (which are already all around us) at levels much lower than common electronic devices, making it a non-invasive and safe wellness tool .
Are there any age or health restrictions for using Hapbee?
Hapbee is intended for adult use. We do not recommend using Hapbee if you are under 18 years old, if you are pregnant, or if you have a medical implant (such as a pacemaker) . These precautions are out of an abundance of safety – while there’s no evidence of harm, the effects of Hapbee’s signals haven’t been fully established for those groups. Additionally, if you have serious medical conditions (like epilepsy or are prone to seizures) or any implanted electronic devices, consult your doctor before using Hapbee . Always put safety first. If in doubt, reach out to our support team or your physician to ensure Hapbee is suitable for you.
Can I use the Neckband while I exercise?
While Hapbee can be used for lighter exercise, we do not recommend using for high intensity exercises that may cause excessive sweating as it could affect the device performance over time if liquid leaks into the device hardware. We advise against using it in high intensity sports where it can potentially pose a danger to the user. It can be used in many work environments, however, because safety is our #1 priority, we advise against using it in labor intensive environments where the device could get caught or pose a danger to the user.
Can I sleep with the Neckband on?
While you can definitely sleep while wearing the Neckband, many users find it more comfortable to place under their pillow. The device was designed to emit a 7 inch signal above and below the device, so you will be able to benefit from the effects as long as the device is within that range! Additionally, you can explore our Sleep Pad if you plan on using a Hapbee device primarily or only for sleep!
Can I wear Hapbee in the shower or pool? Is Hapbee waterproof?
No, you cannot wear Hapbee in environments where water is present as it may damage the device.
Does Hapbee make any noise?
No, aside from a small vibration when you connect the device, or start and end playing it, the device emits a completely silent signal.
Do I require more than one subscription for multiple devices?
No, only one subscription is required to play your numerous devices, however, 2 devices cannot be played at the same exact time with the same subscription.
Can I use Hapbee without the app?
No, Hapbee requires the app to operate the device. Please go to the Apple App Store or the Google Play Store and download the Hapbee app to get started!
How quickly will I feel the effects?
Most people feel the effects of a Hapbee signal within minutes! In many cases, users report noticing a change in their mood or state (such as feeling calmer or more alert) very shortly after starting a session. However, individual results can vary – some may respond almost immediately, while others might need a little longer or a couple of sessions to notice the difference. The effects are gentle, so pay attention to subtle changes. If you’re not feeling anything at first, try a longer session or a different Signal and ensure you’re in a suitable environment to experience the mood (for example, use the Sleep signal when you’re settled down, not while rushing around). Rest assured, many users find their groove with Hapbee quickly within the first few sessions .
How much does the Hapbee device cost?
The Hapbee device itself is a one-time purchase. The Hapbee Neckband is priced at around $299 USD , and the Hapbee Sleep Pad (designed specifically for sleep enhancement) costs about $249 USD . (Prices may be subject to change or promotions.) Both devices come with a 100-day money-back guarantee for peace of mind . When you buy a Hapbee device, it also includes a free trial of the Hapbee membership (see below), so you can start using all the Signal blends at no extra cost during the trial period . Always check the official Hapbee product page for the most up-to-date pricing and any sales or bundle deals.
Do I need a subscription, and what does it cost?
Hapbee offers an optional membership (subscription) called the Hapbee ∞ Infinity Membership, which gives you unlimited access to the entire library of Signals/Blends. New devices come with a free trial period (usually 30 days) of this membership . After the trial, if you choose to continue, the All Access membership is $19 USD per month (billed every 30 days) or the Sleep Only membership for $10 USD per month . You also have the option to save by paying annually – an annual plan is about $199 USD per year for All Access and $99 for Sleep Only. The membership is flexible and cancelable – you’re not locked in long-term . While the subscription is highly recommended to get the full benefits (all mood signals, new signals added over time, app updates, etc.), it is not absolutely mandatory to use the device (see next question).
Can I use Hapbee without a membership after the trial?
If you choose not to continue the subscription after your free trial, your Hapbee device will still work, but with limited functionality. You will retain access to a very limited selection of signals – or a few basic Blends that were pre-loaded with your device . This means you can still use Hapbee in a basic way, but you won’t have access to the full library of signals that target different moods (focus, various sleep blends, relaxation, etc.) once the trial ends . To unlock all of Hapbee’s capabilities and new signal releases, maintaining a membership is required. (Think of it like a music streaming service – without a subscription you might only hear one station, whereas members get the whole catalog.) You can always decide to subscribe later if you initially opt out.
Are there any discounts or promotions available?
Hapbee occasionally offers discounts, promo codes, or special bundle deals. For example, we often run seasonal promotions (around holidays or events) and partner with ambassadors who may share promo codes. Additionally, choosing the annual membership option gives you a significant discount compared to monthly payments. We recommend subscribing to our newsletter or following Hapbee on social media to hear about any current promotions or exclusive offers. Also, keep an eye on the Hapbee website – any active discount codes or sales will be advertised there. Lastly, note that the 100-day money-back guarantee on the device is effectively a risk-free discount: if you’re not satisfied within 100 days, you can return the device for a full refund . This ensures you don’t waste money if Hapbee isn’t right for you.
Where do you ship, and how long does delivery take?
Hapbee ships worldwide to most countries! We ship from our fulfillment centers in the USA (primarily from a facility in the U.S., with Canadian orders sometimes shipping from within Canada) to reach customers globally. This includes the United States, Canada, the UK, most of Europe, Australia/New Zealand, and many other regions . (If you’re unsure if we ship to your country, you can start the checkout process on our website – the country list will show, or you can contact our support.)
Once you place an order, we typically process and ship it within 1-3 business days. Delivery times will then depend on your location. In the continental US, we use expedited shipping – so after dispatch, orders often arrive in just a few days (often 2-4 business days for many customers). International shipping times vary by country and local courier, but you will receive a tracking number to monitor your shipment’s progress . Note: It may take 24-48 hours after you receive the tracking info for the tracking to start showing movement (couriers need time to update their systems) . If you haven’t seen tracking updates immediately, don’t worry – check again after a day or two. Overall, we strive to get Hapbee to you as fast as possible, and you can always reach out to help@hapbee.com with any shipping questions or concerns .
How much does shipping cost?
We offer free ground shipping within the continental United States on all Hapbee orders . This means U.S. customers won’t pay extra for standard delivery. For international orders or expedited options, shipping costs will depend on your location and chosen shipping speed. The best way to see any shipping fee for your country is to add the item to your cart and proceed to the checkout page – there you can view the available shipping methods and costs before finalizing the order . We continually work to keep shipping affordable and often subsidize costs. Please note that international shipments may be subject to customs duties or import taxes depending on your country’s regulations . Hapbee is not responsible for those government fees, so be sure to check your local import rules if concerned. In summary: U.S. = free shipping, elsewhere = calculated at checkout (with many regions available). International shipments are also subject to duties and customs fees, and are usually handled between the carrier and the receiver.
Can I change my delivery address after ordering?
If you made a mistake in your shipping address or need to change it, please contact our support team ASAP at help@hapbee.com. If your order has not shipped out yet, we will update the delivery address for you . However, if the package is already in transit, we unfortunately cannot reroute it, and you might need to coordinate with the shipping carrier. So, double-check your address when ordering and let us know immediately if you spot an error. We’ll do our best to help!
I’ve already purchased. How do I activate my account?
1) Make sure you’re logged in to the Hapbee mobile app with the same email address you used to purchase your subscription.
2) Refresh the Hapbee mobile app screen (pull down) — your account will automatically activate.
I’m not a member yet. How do I join?
You’re just a click away from all our vibes. Enjoy your first month free and cancel anytime.
What does the Hapbee membership include?
The Hapbee membership (also known as the Blends Subscription or Infinity Membership) unlocks the full potential of your Hapbee device. With an active membership, you get unlimited access to the entire library of Signals/Blends in the Hapbee app – this means all current signals (for sleep, focus, relaxation, mood, etc.) as well as any new signals we add in the future, at no extra charge . The membership ensures you always have the latest and greatest experiences Hapbee has to offer. It also supports continuous improvements: our team is constantly developing new signal blends and app features for members. In short, membership is your all-access pass to Hapbee’s “feelings on demand” library, letting you choose any mood or sensation whenever you want, as often as you want. (By contrast, without membership you’d be very limited in choice – see above about a rotating free signal.) The first 30 days of membership are free with your device purchase, so you can experience everything before deciding to continue .
How do I manage or cancel my subscription?
We want you to be in control. You can cancel or adjust your Hapbee subscription at any time – there’s no long-term contract . If you decide to cancel, just contact our Customer Support (email help@hapbee.com or use the help chat on our website) and request a cancellation . We’ll take care of it without any hassle or questions. Your subscription will then stop at the end of your current billing cycle, and you won’t be charged further. If you ever change your mind, you can re-subscribe later. You can also switch between monthly and annual plans by reaching out to us – for example, if you started monthly and want to upgrade to an annual plan to save money, we can help adjust that. Our goal is to make your membership flexible: cancel anytime, no penalties . (Do note that if you cancel during the free trial period, you won’t be charged at all. If you cancel after you’ve been billed, you’ll retain membership access for the remainder of that paid period.)
Do you offer a free trial for the membership?
Yes! Every Hapbee device purchase includes a free trial of the membership. Currently, this trial is 30 days for new users . During this trial period, you get full access to all Hapbee signals so you can thoroughly test the experience. The trial starts from the day you activate your device and account. There is no charge during the trial. Before the trial ends, you’ll receive a reminder – at that point you can choose to continue with a paid subscription or let it lapse. (In some promotions, we have extended trials – for instance, certain bundles or offers might give 60 days free. Unless specified, assume 30 days.) After the trial, if you do not subscribe, your account will revert to limited access (as mentioned, you’ll only get a rotating limited signal). But the good news is the device itself can be returned within 100 days if you’re not satisfied, even if you decide not to continue the membership . This means you can effectively trial Hapbee hardware and full software risk-free.
What is your return policy?
We want you to love your Hapbee. If not, we offer a 100-day money-back guarantee on the Hapbee device . You can return your Hapbee for any reason within 100 days of purchase for a full refund of the device price, no questions asked. To initiate a return, simply email our support at help@hapbee.com within that 100-day window and let us know you’d like to return it . Our team will provide you with a prepaid return shipping label (the cost of this return postage will be deducted from your refund) . Pack the Hapbee device in its original packaging and send it back using that label. Make sure to mail it out within 2 weeks of receiving the return label . Once we get the device back and verify it’s in good condition (not damaged beyond normal use), we will process your refund. Refunds are typically issued back to your original payment method and may take a few business days (usually 2–5 days after processing) to appear on your bank or credit card statement .
If you received Hapbee as a gift, you can still return it, but the refund will go to the original purchaser’s account/card (the person who bought it) . Keep in mind, the 100-day period starts from the original purchase date (not from when you received the gift, in most cases).
Does the money-back guarantee also cover the subscription?
The 100-day guarantee primarily covers the physical Hapbee device. Any membership/subscription fees are not refundable under this guarantee once the free trial period has passed . In other words, if you were charged for a month of membership and you used Hapbee beyond the free trial, that subscription fee can’t be reclaimed through the return policy . (However, remember you can cancel the subscription anytime to avoid future charges.) The idea is that the hardware can be returned for a refund, but digital services already used cannot be undone. So if you think Hapbee isn’t for you, it’s best to decide within the first 30 days (during which you’re not paying for the service yet) or at least within the 100-day device return window. This way, you can get your device cost back and simply cancel the membership before the next billing. Our support team can clarify any refund questions you have – don’t hesitate to reach out.
How do I return my Hapbee if I need to?
To summarize the return process: 1) Contact us at help@hapbee.com within 100 days of purchase to request a return . 2) We’ll email you a prepaid return shipping label (return shipping cost will be deducted from your refund) . 3) Send the device back in its original box/packaging (include all components) within 2 weeks of receiving our label . 4) Once we receive and inspect the device, we’ll process your refund to your original payment method. It’s that simple. Make sure the device is not physically damaged – items returned in damaged condition (beyond normal wear) may not be eligible for a full refund . We aim to process returns quickly so you’re not out-of-pocket for long. Remember, if you’re just having trouble using Hapbee, our support team can also help troubleshoot – you might end up loving it with the right guidance! But if not, we stand by the hassle-free refund promise within 100 days.
Is there an affiliate or ambassador program?
Yes, we love partnering with our community! Hapbee has an Ambassador (Affiliate) Program for those who are passionate about our product and want to help spread the word. As an ambassador, you can earn commissions for referrals and get other perks. We welcome influencers, wellness coaches, or anyone enthusiastic about Hapbee’s mission to join. To learn more or to sign up, please visit our Partnership Programs page on our website . On that page, you can submit an application or sign-up form to become a Hapbee Ambassador. Once approved, you’ll receive a unique referral link or code, commission details, and resources to help you share Hapbee. It’s a great way to earn rewards by sharing a product you believe in. If you have a platform or network that would benefit from Hapbee, definitely check it out. And if you have any questions about the affiliate program, you can also contact us at help@hapbee.com for more information. We’re excited to collaborate with you in helping more people take control of how they feel with Hapbee!
