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Hapbee Help Center

Bundled Signal PolicyEvery Hapbee device comes bundled with one complimentary Digital Blend: Zen Companion. This core vibe is included free with your device and remains accessible for the lifetime of your ownership - even without an active subscription.All other Digital Blends and features are available exclusively through a Hapbee membership plan. Your device also includes a free 30-day trial of the full-access membership, allowing you to explore the complete Hapbee library.Our subscription model helps support ongoing innovation, app improvements, and the release of new wellness blends for our community.If you&#x2019;re a legacy user or have any questions, please contact us at <a data-fr-linked="true" href="mailto:help@hapbee.com">help@hapbee.com</a> or through the Hapbee Assistant in the Hapbee app - we are always here to help our community.

Bundled Signal Policy. Every Hapbee device comes bundled with one complimentary Digital Blend: Zen Companion. This core vibe is included free with your device and remains accessible for the lifetime of your ownership - even without an active subscrip

Membership

Membership & Subscription

Can I wear it while I run or workout?

How can I use Hapbee while I sleep?

Can I wear Hapbee in the shower or pool?

Is it bad to have these electromagnetic waves around my head ?

How much does shipping cost?

Are there any customs or duties on my order?

Can I update my shipping address?

Can Hapbee be used without the App?

Does the Hapbee make any noise?

How long is the warranty on my Hapbee?

How long does the battery last?

Is the Hapbee waterproof?

How do I clean my Hapbee?

Is Hapbee safe to use?

What is Sleep Mode?

What is Terminal Mode?

How do I turn Terminal Mode on or off?

What is Haptics Mode?

How do I turn off Haptics Mode?

How do I change the email on my account?

Why do I have to keep reconnecting my Hapbee when I pause a signal?

Can I turn off the light on my Neckband?

Hapbee Wearable

Failed Connection Solution

Does the Sleep Pad require a different app/subscription?

What makes the Sleep Pad different from the wearable device?

What are the dimensions of the Sleep Pad?

Where do I place the Sleep Pad for the best results?

Does the Sleep Pad need to be charged while in use?

Does the Sleep Pad get hot or overheat?

How long does the Sleep Pad battery last?

What happens if I bend my Sleep Pad?

How far should the Sleep Pad be from my body?

Is the Sleep Pad allowed on an airplane?

Can I use my Sleep Pad and Hapbee neckband at the same time?

What are the Smart Sleep pad care instructions?

Hapbee Sleep Pad

Frequently Asked Questions

How does Hapbee work

Benefits of Hapbee

About Hapbee

About Blends

Sleep

Performance

Mood

Blends

How Hapbee Works

Getting Started with your Wearable

Creating Your Account

Charge your Hapbee

Downloading the app

Choose your Blend or Routine

Neckband Owners Guide

Getting Started with Your Hapbee

Getting Started with your Sleep Pad

Get Started with your Sleep Pad

Hapbee Basics

Where is my order

How to place an order

Order Number

Which countries does Hapbee ship to?

How soon will my order be shipped?

Order Status

Where is my refund

How to initiate a return

Exchange Policy

When Does The 100 Day Money-Back Guarantee Start?

I received a Hapbee Sleep Pad as a gift, can I return it for a refund?

Does the money-back guarantee cover subscription costs?

What is the Sleep Pad warranty?

Return Policy

Sleep Pad

I received a Hapbee device as a gift, can I return it for a refund?

What is my Hapbee Wearable warranty?

Returns and Exchanges

Account & Orders

Does The Money-Back Guarantee Cover Subscription Costs?

How much does the subscription cost?

Can i cancel my subscription?

My Hapbee won’t connect. What do I do?

How do I know when it needs to be charged?

How do I dim the logo light?

How can I wash the headband?

Error 5772

Hapbee Device Technical Issues

Reset password

How to update your Hapbee mobile app

Hapbee App Technical Issues

Technical Support

Download the Hapbee App

MembershipUpdated 14 days ago