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Hapbee Help Center

<img src="https://uploads.gorgias.io/Q9r0k7BNwl7vg13y/V2__Hapbee_Inside-1e02c0d8-7792-4f84-8010-fa000bc7be45.png" style="width: 674px;" class="fr-fic fr-dib"> <img src="https://uploads.gorgias.io/Q9r0k7BNwl7vg13y/2-52a7b89e-5666-44c2-bd8d-4aae4438bb6b.png" style="width: 621px;" class="fr-fic fr-dib"> <span id="isPasted" style="color: rgb(95, 99, 104); font-family: Roboto, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Still having trouble connecting? Get in touch and we&apos;ll get you up and running. We&apos;re here to help!<br style="color: rgb(95, 99, 104); font-family: Roboto, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="color: rgb(95, 99, 104); font-family: Roboto, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(95, 99, 104); font-family: Roboto, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Phone: <a href="tel:+18888417086" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: inherit; text-decoration: none; font-family: Poppins, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 600; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">1 888 841 7086</a><br style="color: rgb(95, 99, 104); font-family: Roboto, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(95, 99, 104); font-family: Roboto, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Email: help@hapbee.com<br style="color: rgb(95, 99, 104); font-family: Roboto, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(95, 99, 104); font-family: Roboto, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Chat: Click here - LIVE CHAT<br style="color: rgb(95, 99, 104); font-family: Roboto, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(95, 99, 104); font-family: Roboto, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.1px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Live Video Call: https://calendly.com/hapbee-onboarding/support-call

Still having trouble connecting? Get in touch and we'll get you up and running. We're here to help!Phone: 1 888 841 7086Email: help@hapbee.comChat: Click here - LIVE CHATLive Video Call: https://calendly.com/hapbee-onboarding/support-call

How Hapbee Works

Hapbee Basics

Get Started with your Sleep Pad

Can I wear it while I run or workout?

How can I use Hapbee while I sleep?

Can I wear Hapbee in the shower or pool?

Is it bad to have these electromagnetic waves around my head ?

How much does shipping cost?

Are there any customs or duties on my order?

Can I update my shipping address?

Can Hapbee be used without the App?

Does the Hapbee make any noise?

How long is the warranty on my Hapbee?

How long does the battery last?

Is the Hapbee waterproof?

How do I clean my Hapbee?

Is Hapbee safe to use?

What is Sleep Mode?

What is Terminal Mode?

How do I turn Terminal Mode on or off?

What is Haptics Mode?

How do I turn off Haptics Mode?

How do I change the email on my account?

Why do I have to keep reconnecting my Hapbee when I pause a signal?

Hapbee Wearable

Failed Connection Solution

Does the Sleep Pad require a different app/subscription?

What makes the Sleep Pad different from the wearable device?

What are the dimensions of the Sleep Pad?

Where do I place the Sleep Pad for the best results?

Does the Sleep Pad need to be charged while in use?

Does the Sleep Pad get hot or overheat?

How long does the Sleep Pad battery last?

What happens if I bend my Sleep Pad?

How far should the Sleep Pad be from my body?

Is the Sleep Pad allowed on an airplane?

Can I use my Sleep Pad and Hapbee neckband at the same time?

What are the Smart Sleep pad care instructions?

Hapbee Sleep Pad

Frequently Asked Questions

How does Hapbee work

Benefits of Hapbee

About Hapbee

About Blends

Sleep

Performance

Mood

Blends

Getting Started with your Wearable

Creating Your Account

Charge your Hapbee

Downloading the app

Choose your Blend or Routine

Getting Started with Your Hapbee

Getting Started with your Sleep Pad

Where is my order

How to place an order

Order Number

Which countries does Hapbee ship to?

How soon will my order be shipped?

Order Status

Where is my refund

How to initiate a return

Exchange Policy

When Does The 100 Day Money-Back Guarantee Start?

I received a Hapbee Sleep Pad as a gift, can I return it for a refund?

I already paid for my Hapbee Sleep Pad, do I have to pay for my subscription as well?

Does the money-back guarantee cover subscription costs?

What is the Sleep Pad warranty?

Return Policy

Sleep Pad

I received a Hapbee device as a gift, can I return it for a refund?

I already paid for my Hapbee device, do I have to pay for my subscription as well?

How Hapbee WorksUpdated 10 months ago